Frequently Asked Questions

At EVYRAH, we believe body jewelry is more than an accessory — it is a way to express who you are.
Here are answers to some of the questions we receive most often.

Jewelry & Materials

What materials are EVYRAH jewelry made from?

We carefully select materials for our body jewelry with a focus on comfort, durability, and everyday wear. Each product page includes specific material information so you can choose the piece that best suits your needs.

Is EVYRAH jewelry suitable for sensitive skin?

Many of our pieces are made with skin-friendly materials. However, sensitivities vary from person to person. If you have a known metal allergy or particularly sensitive skin, please review the material information carefully before purchasing.

How do I choose the right size?

Sizing can vary depending on the type of piercing and individual anatomy. Please check the measurements provided on each product page before ordering.

If you are unsure about your size, we recommend consulting a professional piercer.

Are your products sold individually or in pairs?

It depends on the product. Each product page clearly states whether the item is sold individually, as a pair, or as a set.

Piercing & Care

Can I wear EVYRAH jewelry in a fresh piercing?

We recommend using jewelry specifically appropriate for healing piercings and following the advice of your professional piercer.

Please do not change a fresh piercing before it has properly healed.

How should I clean my body jewelry?

Clean your jewelry regularly with a gentle method appropriate for the material. Avoid harsh chemicals, abrasive cleaners, perfumes, and other substances that may damage the jewelry.

Always make sure the jewelry is completely dry before wearing or storing it.

Can I wear my jewelry while swimming or showering?

Although occasional exposure to water may not cause an immediate problem, prolonged exposure to chlorine, salt water, soaps, and other chemicals may affect certain materials over time.

For best results, we recommend removing your jewelry before swimming or using pools, hot tubs, and similar environments.

How should I store my jewelry?

Store your jewelry in a clean, dry place away from direct sunlight and moisture. Keeping individual pieces separated can also help prevent scratches and tangling.

Orders

How long does it take to process my order?

Orders are generally processed within 1–3 business days.

During product launches, holidays, promotions, or other busy periods, processing may take slightly longer.

Can I change or cancel my order?

If you need to make a change or cancel an order, please contact us as soon as possible at hello@evyrah.com.

Once your order has been processed or shipped, we may not be able to make changes.

Can I use more than one discount code?

Unless otherwise stated, promotional codes cannot be combined. Please check the terms of the promotion before placing your order.

Shipping

Do you ship internationally?

Yes. EVYRAH ships to customers in many countries and regions.

Available shipping methods and estimated delivery times will be displayed during checkout.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow some time for the tracking information to become active after shipment.

What if my package is delayed?

Delivery times may occasionally be affected by customs processing, weather, carrier delays, holidays, or other circumstances outside our control.

If your package has not arrived within the expected delivery window, please contact us at hello@evyrah.com and we will be happy to assist.

Will I have to pay customs or import fees?

Depending on your country or region, customs duties, taxes, or other import charges may apply.

Any applicable fees are the responsibility of the customer unless otherwise stated at checkout.

Returns & Exchanges

Can I return or exchange body jewelry?

For hygiene and safety reasons, certain body jewelry items may not be eligible for return or exchange once the original packaging has been opened or the item has been worn.

Please review our Return & Refund Policy before making a purchase.

What if I receive the wrong item or a damaged product?

We're sorry if something isn't right with your order.

Please contact hello@evyrah.com within the applicable return period and include your order number and clear photos of the item. Our team will review the issue and help you find the best solution.

What if I ordered the wrong size?

Please check the sizing information carefully before placing your order.

If you believe you have selected the wrong size, contact us as soon as possible. If your order has not yet been processed, we may be able to help.

Contact Us

Still have questions?

We're here to help.

For questions about products, sizing, orders, shipping, or anything else, please contact our support team:

Email: hello@evyrah.com

We aim to respond to customer inquiries as soon as possible.

EVYRAH
Explore • Express • Embrace